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Privacy Policy

How we handle your personal data

Last updated: 12/24/2025

1. Controller

The controller responsible for data processing on this website is the operator of this online shop. Contact details can be found in the imprint/contact section.

2. Data We Collect

When you use our website, we collect the following personal data: • Contact Information: Name, email address, phone number, delivery address • Order Data: Order history, preferences, payment information • Account Data: Login credentials, saved addresses, wishlist • Technical Data: IP address, browser type, device information, cookies • Usage Data: Pages visited, time spent, click behavior

3. Purpose of Data Processing

We process your personal data for the following purposes: • Order Processing: To fulfill your orders and deliver food to you • Customer Service: To respond to inquiries and provide support • Account Management: To maintain your user account and preferences • Marketing: To send newsletters and promotional offers (only with consent) • Legal Compliance: To comply with legal obligations (tax, accounting) • Security: To prevent fraud and ensure website security

4. Legal Basis (GDPR Art. 6)

We process your data based on: • Contract Performance (Art. 6(1)(b)): Processing necessary to fulfill orders • Consent (Art. 6(1)(a)): For marketing communications and cookies • Legal Obligation (Art. 6(1)(c)): For tax and accounting requirements • Legitimate Interest (Art. 6(1)(f)): For fraud prevention and security

5. Data Sharing

We may share your data with: • Delivery Partners: To deliver your orders • Payment Providers: To process payments (Swish, card payments) • Hosting Providers: For website operation and data storage • Analytics Services: To understand website usage (anonymized) We do not sell your personal data to third parties.

6. Data Retention

We retain your data for: • Order Data: 7 years (legal requirement for accounting) • Account Data: Until account deletion request • Marketing Consent: Until withdrawal of consent • Technical Logs: 90 days

7. Your Rights

Under GDPR, you have the following rights: • Right of Access: Request a copy of your personal data • Right to Rectification: Correct inaccurate data • Right to Erasure: Request deletion of your data ("right to be forgotten") • Right to Restriction: Limit how we use your data • Right to Data Portability: Receive your data in a portable format • Right to Object: Object to processing based on legitimate interest • Right to Withdraw Consent: Withdraw consent at any time To exercise these rights, contact us via the contact page.

8. Cookies

We use cookies for: • Essential Cookies: Required for website functionality (cart, login) • Preference Cookies: Remember your settings and preferences • Analytics Cookies: Understand how visitors use our site You can manage cookie preferences in your browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmission is encrypted using SSL/TLS.

10. Contact & Complaints

For privacy-related inquiries or to exercise your rights, please contact us through our contact page. You also have the right to lodge a complaint with your local data protection authority.

Have questions?

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